Wednesday, December 9, 2009

Globe’s customer service is now online with the new Chat Assist, WHY CAN'T GSAT HAVE IT TOO?

from Manila Times Thursday, 10 December 2009 Globe Telecom, a leading telecommunications company in the Philippines, launches Chat Assist, an online customer service assistance that can be accessed using the Globe website ( Globe customers can get real-time customer service assistance including inquiries, requests and concerns about Globe’s products and services through the new Chat Assist.
My comment:  SMART, PLDT, SUN, BANYAN, DREAM, GLOBAL, DESTINY, etc are you listening?  Many online businesses have adopted this years ago and I am pleased that finally Globe is showing the way to better customer service rather than holding a phone to your ear for ages and pressing through numerous buttons to get someone to listen to your concern!  GREAT IDEA!!!!!

“Globe Chat Assist expands our ability to provide excellent customer service to our subscribers because we are now able to serve them through more ways than one. So no matter where they are our subscribers can now connect to Globe from anywhere in the world” said Trina Henson, Head of the Customer Engagement Group of Globe.

A Globe Chat Assist Specialist is always ready to serve customers who are online so feedback on inquiries is immediate and concerns are resolved at the soonest possible time.

The launch of the new Chat Assist is in line with Globe’s thrust to put its customer first always and to provide them with superior customer experience. Also, it demonstrates Globe’s commitment to its mission to transform and enrich lives through communications.

The new online customer service is made possible by Fluxion Inc., a provider of interactive technology solutions. 

The next time you are online and need assistance on any Globe service, simply log on to and click on the Globe Chat Assist link. Continue reading here

Tuesday, November 17, 2009

GSAT is Direct-To-Home (DTH) Satellite TV

GSAT is Direct-To-Home (DTH) Satellite TV that is the best alternative TV medium in areas beyond the reach of cable TV. Subscibers just need to have a set of equipment composed of a dish, a satellite receiver and a smart card and the signal is literally directly delivered to their homes, Now, direct-to-home TV is made much more affordable with GSAT. With more cost-effective program packages and reasonable equipment purchase options, you have all the reasons to go to DTH.


Channel Lineup

The following channel line-up as of November 11, 2009.
Local/Service Channels Movie Channels Gen. Ent. Channels Educational Channels Kids Channels
News Channels Sports Channels Music Channels Foreign Channels Religious Channels
Ch. #  ↓Network  ↓Minimum Package  ↓Notes  ↓
1 Global News Network Basic Package  
2 ABS-CBN (VHF 2) Basic Package  
3 GMA (VHF 7) Basic Package  
4 RPN (VHF 9) / C/S-9 Basic Package  
5 MTV Philippines Basic Package  
6 RJTV (UHF 29) /
2nd Avenue
Basic Package  
7 Neo Sports Basic Package  
8 Global Pinoy Cinema Basic Package  
9 Discovery Channel Philippines Basic Package  
10 The History Channel Asia Basic Package  
11 Nickelodeon Philippines Basic Package  
12 TVE Internacional Basic Package (Spanish)
13 TV5Monde Asie Western Package (French)
14 Al Jazeera English News Channel Basic Pacakge  
15 BBC World News Western Package  
16 Daystar TV Basic Package  
17 MGM Channel Western Package  
18 Solar Sports Basic Package  
19 Jack TV Western Package  
20 Basketball TV Special Sports Package  
21 AXN Philippines Western Package  
22 National Geographic Channel Philippines Western Package  
23 Bloomberg Television Western Package  
24 SBN (UHF 21) / ETC Basic Package  
25 Formosa TV Asian Package (Chinese)
26 CTi International Asian Package (Chinese)
27 Phoenix Chinese Channel Asian Package (Chinese)
28 NHK World Asian Package (Japanese) audio with (English) news ticker during major newscasts
29 ETTV Movies Asian Package Mandarin/Cantonese audio with (English) and (Chinese) subtitle
30 STAR Movies Basic Package  
31 YTN Western Package (Korean)
32 NEO Cricket Basic Package  

Programs subject to change without prior notice.

TOTAL OF 29 CHANNELS and more Costs, where to subscribe


Cost of equipment IRD 2,200.00 DISH + LNB (with discount) 750.00 SMART CARD 400.00 60.5 FT. RG 6 CABLE + CONNECTORS 250.00 1 YEAR SUBSCRIPTION FEE 3,600.00 TOTAL 7,200.00 ( Second year only P3,600 or $ 80 )
Links to browse below by clicking

Local dealers offering the packages and installation can be found in sulit
Just do a search in above site for GSAT and you will find many dealers